Include your Tebex transaction ID, game account, purchase date, and a clear explanation. Approval is based on the facts of the purchase and is not automatic.
1. Request window
Refund requests must be submitted within three calendar days of purchase. Email support@xfoacommunity.com or open an XFOA support ticket. Staff may ask follow-up questions or conduct a short interview before deciding the request.
2. Eligibility review
XFOA considers whether the package was delivered, used, consumed, duplicated, purchased in error, affected by a technical failure, or materially different from its description. Digital items that have been fully delivered or consumed may not be refundable except where required by law or the payment provider.
3. Delivery problems
Most purchases should arrive within 24 hours. If delivery has not completed after 24 hours, contact support before purchasing again. Include the transaction ID and the exact game username or account identifier entered at checkout. Never send full payment-card information.
4. Approved refunds
Approved refunds are returned through the original payment method when available. Banks and payment providers control posting times, so the credit may take additional time to appear after approval.
5. Subscriptions
Subscriptions may be cancelled at any time without punishment. Cancellation prevents the next renewal. Unless a refund, payment dispute, fraud finding, or moderation action requires earlier removal, paid benefits remain available through the end of the current billing period.
6. Chargebacks and disputes
Please contact support first so XFOA can investigate. Benefits connected to a disputed transaction may be suspended during review. If a payment is reversed, the benefits funded by that payment may be removed. Filing a good-faith dispute does not by itself result in a gameplay ban. Separate restrictions may be imposed only when XFOA has evidence of fraud, a stolen payment method, deliberate abuse, or an independent violation of community rules, subject to applicable law and the payment provider's decision.
7. Outages, wipes, and closure
Outages and maintenance do not automatically create refund eligibility. XFOA will review timed benefits that could not be used because of an XFOA-controlled interruption. Scheduled or emergency wipes may reset gameplay data; recorded active ranks and unconsumed entitlements will be restored where technically feasible. One-time or “permanent” ranks last only for the supported operating life of the applicable server.
8. Legal rights
This policy does not limit consumer rights that cannot legally be waived or rights provided by Tebex as merchant of record. See the complete Terms of Service and Privacy Policy.